Returns & Exchanges
How do I place a return or exchange? What is your return policy?
We will accept returns and exchanges in the U.S. for items purchased online based on the following requirements. We will not accept a return or exchange if requested more than 21 days after the purchase. Unopened boxes will receive a full refund to t
I can’t find my return slip.
Michael Malul does not include return slips in shipment, nor do we offer free returns. If you would like, you can email us at [email protected] and request a return label and we will deduct the cost of shipping from the amount that wil
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement upon receival of product being returned.
What should I do if I receive the wrong product?
Sorry about that! Please reach out to [email protected] and we will send you a return label to send that product back and get the correct product shipped to you as soon as possible.
How do gift exchanges work?
If you were gifted with our product and would like to do an exchange, we would need the order number to process this request to ensure the product was purchased from our website. If you are able to acquire the order number, please reach out to custom